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Conflict Management Training Course

Conflict Management Training Course


Course Fee



discount white 77% OFF

👉 CPD UK Accredited PDF Certificate Included

4 interest-free payments 4 interest-free payments of £7.25

14 Days Money Back Guarantee
Duration: 86 Minutes
Instant Access
Instant Access
Quality Guarantee

Quality Guarantee

Promising training excellence, satisfaction gurantee

Accredited by

Accredited by

CPD UK & Quality License Scheme

Tutor Support

Tutor Support

Unlimited support via email, till you complete the course

Recognised Certification

Recognised Certification

Accepted by thousands of professional bodies

Start Anytime

Start Anytime

With 1 year access to the course materials

Online Learning

Online Learning

Learn from anywhere, whenever you want

You can become a skilled mediator and peacemaker with this comprehensive Conflict Management Course. You can gain the skills to de-escalate tense situations, promote understanding and create win-win solutions.

This Course At A Glance

  • Accredited by CPD UK
  • Endorsed by Quality Licence Scheme
  • Know the strategies for handling conflict
  • Understand the conflict de-escalation process
  • Know the conflict handling models – The Thomas-Kilmann Model
  • Learn how to take help from a third party
  • Understand how to recover from a broken(professional) relationship
  • Know the onion model of resistance
  • Learn the signs of conflict escalation
  • Understand how personality types conflict
  • Learn how to avoid personality clash
  • Understand how communication works
  • Learn how to use respect to help resolve conflict
  • Understand the effects of respect on conflict

Why Conflict Management Training Course right for you?

This conflict management course is perfect for those who want to master the rational and irrational sources of conflict, the effects of respect on conflict, and how to use respect to help resolve conflict. You will learn how misunderstandings arise and the possible solutions, personality types in conflict, how specific personalities clash at work, and how to avoid personality clashes. This online course will teach you the escalation of disputes, such as the signs of conflict escalation and the onion model of resistance.

By the end of the course, you will have a thorough understanding of the keys to conflict, how misunderstandings occur, personality types in conflict, and de-escalating conflict.

Conflict Management Training Course Details

CPD Certification Service
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.


Quality License Scheme Certificate (20% off)
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

Introduction to Your Conflict Management Course

  • Welcome to the Course
    What Are Conflict and Conflict Management.

Understand the Keys to Conflict

  • The Rational and Irrational Sources of Conflict
  • The Effects of Respect on Conflict
  • How to Use Respect to Help Resolve Conflict

How Misunderstandings Arise… and the Solution

  • How Communication Works
  • How We Listen: The Four Listening Levels
  • How to Listen Well

Escalation of Conflict

  • Resistance: It’s Not Conflict… Yet.
  • The Onion Model of Resistance
  • The Signs of Conflict Escalation

De-Escalating Conflict

  • The Strategies for Handling Conflict
  • Conflict De-escalation Process
  • Conflict Handling Modes – the Thomas-Gilman Model
  • The Five Thomas-Gilman Modes
  • Getting Help From a Third Party
  • How to Recover From a Broken (Professional) Relationship

Closing Section

  • Good Conflict and Bad Conflict
  • The Secret to Avoiding Conflict

This comprehensive conflict management training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of conflict management.

  • There are no academic entry requirements for this conflict management course, and it is open to students of all academic backgrounds.
  • However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.

This Conflict Management Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.

You should also check out our Conflict Resolution In The Workplace Online Course and learn about the most common causes of conflicts in workplace and the effects this can have on the workforce.

Endorsed Certificate from Quality Licence Scheme

Endorsed Certificate
After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.

Certificate of Achievement from Lead Academy

CPD Certificate
After successfully passing the MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. You will get the CPD-accredited PDF certificate free of cost, which is included with the course. There is an additional fee to obtain a printed copy of the CPD-accredited certificate, which is £35.

Success Stories

Course Reviews


CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.

Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards.

For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.

Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment.

Yes, you can pay via instalments at checkout.

Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace.

No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner’s ability to learn new things, diversify their skills, and expand their horizons.

After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

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