Need help? We’d be happy to assist you!

How may we help you?

It’s a simple process. Simply find the course you want to study, click ‘Add to Cart’, and then proceed to the checkout.  After entering your contact details and successfully completing payment, you will gain instant access to the course materials. You will also receive an email containing all the course details alongside your payment confirmation.
All the courses are recognised in the UK and globally.
Yes. As Lead Academy courses are taught entirely online, it can be studied anywhere in the world, as long as you have an internet connection. Course content is optimised for all devices including smartphone, tablet, laptop and desktop.
Yes. You can use your username and password to login and access to your course material.
The duration of your course will vary. You can study the course at your own pace, with no formal deadlines
You will receive instant access to your course once you have successfully completed payment. We send your login details for the course, along with a receipt for your payment straight away. Please make sure you use the correct email address at checkout.
Designed for learners of all skill levels, there are no academic entry requirements for our personal skills development courses, and it is open to students of all academic backgrounds
After purchasing a course our system will send you an email with your login details. If you do not find an email from us, please check your spam or junk folder. Or you can get quick support from our dedicated customer support team via
You will receive an email with the details of your user name and temporary password. After login to your account, you can reset your password from the given link. Or if you like to recover your password quickly please contact our dedicated customer support team via
After successfully purchasing a course our system will send you an email by stating your email address as the username. If you would like to change the username please contact our dedicated customer support team via
To get started to your course please login to your student portal, after that click on the “COURSES” button and then click on the “START COURSE” button and start your course.
Yes, you can purchase the course for someone else, just make sure to inform us after checkout so we can update the course details accordingly.
No, you do not need to purchase additional study materials. All our training courses provide full access to study materials. Only few of the courses might require to purchase the software for your practising purpose. Such as Graphic design, Sage 50 accounting & payroll, Adobe Photoshop, Adobe Illustrator etc.
Yes, of course, you will be eligible to get a discount if you purchase multiple courses. To get the discount please contact with our customer support team via
When you are purchasing a course for someone else then please enter the learner’s full name along with the email address.
Yes, unfortunately, if you are unable to pass the course assessment then you can retake the exam again.
After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. You/your employer can verify your certificate through our website.  You can order your certificate from the following link: Order Your Certificate

If you require a replacement of your certificate you can order again from the following link:

Order Your Certificate

Or please contact our dedicated customer support team via

Still need help?

For any other information, or if you still need more guidance, please contact our dedicated customer support team who will be happy to assist you further.

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