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Receptionist Course Online

Receptionist Course Online


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👉 CPD UK Accredited PDF Certificate Included

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14 Days Money Back Guarantee
Duration: 4 Hours
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Instant Access
Quality Guarantee

Quality Guarantee

Promising and satisfactory training excellence

Accepted by 

Accepted by

UK Universities & Employers

Unlimited Tutor Support 

Unlimited Tutor Support

Via email, till you complete the course

Nationally Recognised 

Nationally Recognised

CPD UK Accredited

1 Year Access

1 Year Access

For learning at your own pace

Online Learning

Online Learning

Learn from anywhere, whenever you want

Enhance your chance of getting recruited as a skilled receptionist in a renowned organisation by enrolling in our in-house Receptionist Training course. This comprehensive course will provide you with the meticulous and strategic aspects of a skilled receptionist, enabling you to gain your CPD UK-accredited qualification today and showcase your area of expertise confidently.

This Course At A Glance

  • Accredited by CPD UK
  • Expert created course module
  • Get trained by industry experts
  • Understand the roles and responsibilities of a receptionist
  • Explore key qualities and skills for successful receptionists, including communication, organisation, adaptability, and problem-solving
  • Learn how to manage customer complaints
  • Know why continuous learning is essential for a receptionist
  • Acquire front-desk management skills and more

Receptionist Course Online – CPD Certified

Are you aspiring to excel as a receptionist equipped with top-notch organisational and communication skills with a tech-savvy approach? Our Receptionist Course Online -CPD Certified is your gateway to a career that allows you to showcase your skills at the front desk and elevate your career prospects, making you stand out in the industry.

This course will prepare you to handle responsibilities as a receptionist in UK businesses. You will learn to prioritise calls, handle difficult callers, schedule appointments, manage meetings, write professional emails, and improve your grammar and proofreading skills. It’s your key to career advancement.

By enrolling in our Receptionist Course Online, you are investing in your future as a receptionist, enhancing your customer management and technical abilities to set you apart from other candidates.

Receptionist Course Details

CPD Certification Service
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.


Module 1. Introduction

  • In this introductory module, you will learn the fundamentals of reception and get an extensive overview of a receptionist. You will also learn about the different roles that a receptionist has to play within an organisation to become a professional individual.

Module 2. Role Of The Receptionist

  • In this module, you will understand the role and responsibilities of a receptionist, including their value and impact in an organisation. You will also learn the key qualities and skills of a successful receptionist, including how to build effective relationships with existing and potential clients.

Module 3. Professionalism And Communication

  • In this module, you will learn the process of verbal communication in a business environment and how to maintain nonverbal communication as an expert receptionist in different situations.

Module 4. Telephone Communication: Two-Way Interaction

  • In this module, you will learn the main principles of telephone communication to understand how to use appropriate dialogue while conversing over the telephone. Here, you will also gain business telephonic skills for effective phone communication and handling difficult callers professionally.

Module 5. Information Technology

  • In this module, you will learn the main principles of computer operation to effectively store data in a digital format. You will also learn the aspects of information technology management in a typical reception system.

Module 6. Messaging And Note Taking

  • In this module, you will learn how the messages are taken, recorded and conveyed in a precise manner. You will also learn how to use different messaging mediums to take general notes comprehensively.

Module 7. Customer Care

  • In this module, you will learn the basics of customer service to receive and assist visitors as a skilled receptionist. You will also learn the key processes and protocols of handling customer complaints and difficult customers in an office environment to protect long-lasting customer relationships.

Module 8. Office Administration For A Receptionist

  • In this module, you will learn basic administrative duties, as well as offering mail services. Moreover, you will gain document, inventory, invoicing and petty cash management skills.

Module 9. Front Desk Management For A Receptionist

  • In this module, you will understand the role of a receptionist in front desk management. Here, you will also learn about various office facilities in a business environment, including understanding workplace safety and security as an organised receptionist.

Module 10. Scheduling And Time Management For A Receptionist

  • In this module, you will learn effective planning and scheduling with time management essentials. You will also understand how to manage appointments to organise business meetings and conferences with multi-tasking skills.

Module 11. Business Etiquette And Ethics For A Receptionist

  • In this module, you will understand how to maintain business etiquette and business ethics in a corporate environment. Here, you will also learn how to conduct professionally with the conduction of privacy and confidentiality as a receptionist.

Module 12. Travel And Event Management For A Receptionist

  • In this module, you will learn travel arrangement methods to organise business trips effectively. Here, you will also learn how to liaise with event organisers, including post-follow-up arrangements as a receptionist.

Module 13. Business Correspondence For A Receptionist

  • In this module, you will be introduced to the basics of business correspondence to write professional emails with standard grammar and proofreading skills. Besides, you will learn how to compose meeting agendas to follow up on correspondence as an expert receptionist.

Module 14. Professional Development For A Receptionist

  • In this module, you will understand why continuous learning is significant for a professional receptionist to excel in their position. Here, you will also learn how to adapt to new technologies and stress management, along with good networking to progress in your career.

Module 15. The Reception Workstation And Team Working

  • In this module, you will understand the importance of workstation layout related to function. Here, you will also learn the main principles of conducting teamwork and maintaining the efficacy of customer care within a team context as well.

Module 16. Technology and Software Training

  • In this module, you will be introduced to the skills needed for common receptionist software. You will also gain awareness of cybersecurity, data entry, and accuracy, as well as how to troubleshoot basic technical issues effectively.

Module 17. Conclusion

  • In this module, you will learn why Integrate Cutting-Edge Technology Training is essential for a receptionist. Here, you will also learn receptionists need to stay ahead of the curve in the evolving workplace with future-proof skills and continuous career scopes.

This Receptionist Training course is suitable for individuals who want to become a professional receptionist, upgrade their skills, learn how receptionists handle difficult clients or get started with a receptionist career.

  • There are no academic entry requirements for this Receptionist Course online
    and it is open to students of all academic backgrounds.
  • However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.

On the assessment round, you will participate in the MCQ test to examine your learning from this course. After completing the Receptionist Course all modules, learners must answer MCQs to complete the assessment procedure.

  • The MCQ test measures how much a learner can grasp from each section.
  • In the assessment test, you must get 60% as a pass mark.

You should also check out our Hotel Receptionist Training Course and gain knowledge about providing excellent hotel hospitality, while also advancing your career.

Certificate of Achievement from Lead Academy

CPD Certificate
After successfully passing the MCQ exam, you can order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. The certificate can be obtained in PDF version for £12, and there is an additional fee to receive a printed copy certificate, which is £35.

Success Stories

Course Reviews


A skilled receptionist is essential for effective schedule management. They are responsible for scheduling appointments and assisting with other business operations. Having a reliable receptionist ensures that you never miss any important meetings or customers. They act as a failsafe, preventing any potential delays or mishaps.

If you possess intelligence and motivation and are a good match for the company culture, there is a high probability of being promoted to work in other departments. Receptionists have the potential to advance to positions such as administration assistants, office managers, HR employees and more. Therefore, a receptionist job can serve as an excellent entry-level position in the field of your choice.

Our in-house Receptionist Training program aims to provide you with diverse experience, including highly sought-after skills and business etiquette. This course will help you acknowledge your potential and develop professionally with comprehensive and expert-led guidance. Upon completion of this course, you will acquire a CPD UK-accredited certificate, which will showcase your expertise and highlight your skills as a professional receptionist to your future employers.

The course is typically delivered online through our Lead Academy’s learning platform, where you can access all the course materials and assignments at your own pace.

This Receptionist Course is accredited by CPD UK, which employers and professional organisations across the globe recognise. So, upon completing this course, the chances of getting a job will increase with such qualifications as it will serve an additional merit to your profile.

Yes, you will get the course materials while doing the course. The instructor will send the materials as necessary as the lecture videos. However, you must pay a minimal amount for the course materials.

For a CPD-accredited PDF certificate, it will take 24 hours, however, for the hardcopy CPD certificate takes 5-7 business days.

Surely! You can access any Lead Academy course from anywhere in the world at any time.

There's no need to worry if you didn't pass the exam or didn't get the required score. You can always retake the exam with better preparation.

You can browse our website to discover all the available options and find the perfect one for your career advancement. However, if you want to pursue your career as a HR administrator in a corporate setting as well , we recommend you join our HR Administration Training Course Online and gain the necessary skills along with a recognised certificate.

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