Customer Service Course Description

Learn the Latest Skills | Accredited by CPD UK and IPHM | Recognised Certificate | MCQ Based Exam & Tutor Support | Interactive Video Training | Lifetime Access

This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

This online customer service course is perfect for those who want to kickstart their career as a customer service agent. This course will introduce you to the key concepts of customer service and help you understand all the fundamental aspects of it. This flexible online course will also help you know the hits and tips required to excel as a customer service agent.

This customer service course will also help you explore your own experience of being a customer and understand what your customers expect from you. This flexible online course will also explain how to meet and greet your customers and also help you enhance your telephonic skills.

By the end of the course, you will strengthen communication skills, persuasive speaking skills, patience, self-control, empathy and more to become a professional customer service executive. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Learning Outcomes:

Upon completion of this training, you will:

• Learn the fundamentals of customers service.
• Recognise the importance of the special meet and greet techniques and learn to perform the same. 
• Be able to gain the best experience of what customers can expect from a customers service agent.
• Understand the concept of equality in diversity. 
• Learn the telephonic skills required to become a confident customer service agent.
• Learn the tips and hints needed to gain proficiency in customer service.
• Understand how to handle the complaints of the customers.
• Develop the necessary skills to become a professional customer service agent.

Accredited by CPD UK and IPHM

Accredited by The CPD Certification Service                           International Practitioners of Holistic Medicine (IPHM)

How Will I Benefit?

• Boost your career in customer service
• Deepen your knowledge and skills in your chosen field just in hours not years!
• Study a course that is easy to follow.
• Save money and time by studying at your convenient time
• Have access to a tutor whenever you are in need

So, what are you thinking about! Start getting the benefits by enrolling today!

Why Choose this Customer Service Course:

• Accredited by The CPD UK
• Accredited by International Practitioners of Holistic Medicine (IPHM)
• Lifetime Access
• High-quality e-learning study materials 
• Learn the most in-demand skills
• Self-paced, no fixed schedules
• MCQ Exam and 24/7 Support Included
• Available to students anywhere in the world
• No hidden fee
• Study in a user-friendly, advanced online learning platform

Who is this customer service course for?

This customer service course is ideal for those who aspire to gain proficiency in the customer service sector. Those who wish to improve their job prospects or willing to strengthen their knowledge in the field of customers service can also go for this comprehensive online course. 

Entry Requirement

• There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds. 
• As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol.

Method of Assessment

On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately.

Certificate of Achievement

Endorsed Certificate from Quality Licence Scheme

After successfully passing the MCQ exam you will be eligible to obtain the customer service Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organization for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.

Certificate of Achievement from Lead Academy

After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.

Career path

This Customer Service course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry.