Customer Service Course Online

CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Moreover, many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.

The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

Overview

• Introductory Video
• Setting the Scene

Lesson Two: Experiencing Customer Care

• Exploring Our Own Experiences of Being Customers
• Exploring Our Own Experiences Part Two

Lesson Three: Meet and Great

• Meet and Greet
• Meet and Greet Part Two

Lesson Four: Equality and Diversity

• Equality and Diversity

Lesson Five: Telephone Skills

• Developing Your Telephone Skills
• Telephone Skills Part Two
• Telephone Skills Part Three
• Telephone Skills Part Four

Lesson Six: Hints and Tips

• Hints and Tips for Best Practice
• Hints and Tips Part Two
• Hints and Tips Part Three
• Hints and Tips Part Four
• Hints and Tips Part Five

Lesson Seven: Complaints

• Dealing with Complaints

Lesson Eight: Conclusion

• Conclusion

This customer service course is ideal for those who aspire to gain proficiency in the customer service sector. Those who wish to improve their job prospects or willing to strengthen their knowledge in the field of customers service can also go for this comprehensive online course.

• There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds.
• However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.

This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.

You can also check out our Hotel Receptionist Training Course to learn the key skills and knowledge needed to excel in the dynamic world of hotel hospitality.

Endorsed Certificate from Quality Licence Scheme

After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Besides, it will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.

Certificate of Achievement from Lead Academy

After successfully passing the MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. You will get the CPD-accredited PDF certificate free of cost, which is included with the course. There is an additional fee to obtain a printed copy of the CPD-accredited certificate, which is £35.