Self-Paced Online Learning
Learn on your own accord, wherever you want, whenever you want.
4 Instalment Plan on checkout
You have the option to choose from four easy instalment plans.
14 Days Money Back Guarantee
Hassle-free guarantee on purchase, ensuring quality & your peace of mind.
Self-Paced Online Learning
Learn on your own accord, wherever you want, whenever you want.
3 Installment Plan on checkout
You have the option to choose from four easy instalment plans.
14 Days Money Back Guarantee
Hassle-free guarantee on purchase, ensuring quality & your peace of mind.
Course Fee
£29
£125
77% OFF
👉 CPD UK Accredited PDF Certificate Included
4 interest-free payments of £7.25
In this Hotel Receptionist Course, you will discover the key skills and knowledge needed to excel in the dynamic world of hotel hospitality. From guest relations to reservations and communication, this course will cover all important aspects of hotel hospitality skills. Become a confident and professional hotel receptionist today! Enrol now!
Our comprehensive hotel receptionist course is beneficial for those who want to gain a well-rounded set of skills in customer communication, including telephone and email etiquette rules. You’ll develop excellent customer support skills to confidently handle difficult clients and make informed decisions under pressure.
In addition, this interactive course will help you build rapport with customers and educate you on the roles and responsibilities of the hotel receptionist. You will have a broad knowledge of upselling, cross-selling, and customer buying objections. Through this Hotel Reception Training, you will further learn how to deal with different types of guests and maintain a positive ambience to deal with complex situations effectively.
By the end of the Online Receptionist Course, you will have gained extensive knowledge of customer relationships and technical concepts, including up-selling and cross-selling to maintain a consistent performance. Don’t miss out on this wonderful opportunity to enhance your career prospects!
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
Our comprehensive Hotel Receptionist Course is designed for those who want to enhance their communication skills to converse with different clients.
Any individual who wants to become a front desk receptionist and learn the tactics to build rapport with customers can join this top-rated course. It is also suitable for those who want to take a step ahead in their career in hotel management.
Check out our other hotel management course:
Gain a solid foundation in the hotel management industry while advancing your career by taking our Hotel Management Diploma course. Sign up for more details!
This Hotel Reception Training assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.
After successfully passing the Online Receptionist Course MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.
After successfully passing the Hotel Front Desk Certification course MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. You will get the CPD-accredited PDF certificate free of cost, which is included with the course. There is an additional fee to obtain a printed copy of the CPD-accredited certificate, which is £35.
Google Reviews
4.3 Stars | 12 Reviews
Verified
Excellent Course Content
The Hotel Receptionist Training Course offers excellent course content that thoroughly covers all critical areas like customer service, reservation systems, and communication skills.
Laura Gardiner
Verified
Highly Practical Training
I found this Course to be highly practical. The hands-on activities and real-world simulations helped me prepare effectively for my role as a hotel receptionist.
Aaron Duncan
Verified
Expert-Led Instruction
The instructors in this Course are true experts in hospitality. Their experience and insights provided a deeper understanding of the industry.
Mason Pickering
Verified
Flexible Learning Schedule
The flexibility of the Training allowed me to study at my own pace, which was ideal for balancing my work and personal life.
Joel Richardson
Verified
Engaging and Interactive
This Course is engaging and interactive. The quizzes, assignments, and interactive modules kept me motivated and reinforced my learning.
Thomas Stevenson
Verified
Career Advancement Opportunities
Completing this Training has opened up new career advancement opportunities for me. I feel more confident and better equipped to excel in my job.
Anthony Hurst
Verified
Excellent Support System
The support system provided by the Course was outstanding. Instructors and support staff were always available to provide guidance and answer questions.
Harvey Ahmed
Verified
Real-World Applications
This Training focused on real-world applications, making it easier to apply what I learned directly into my daily work. The case studies were particularly insightful.
Michael Fisher
Verified
Easy to Navigate
The structure and layout of the Course made it easy to navigate and follow. The logical flow of topics helped build a robust understanding step by step.
Nicholas Pickering
Verified
Comprehensive and Detailed
This Course was comprehensive and detailed. It covered every aspect of the receptionist role, from check-in procedures to handling guest complaints.
Amber Fraser
Verified
Valuable Customer Service Training
it provided valuable customer service training. I now feel more prepared to handle diverse guest needs and challenging situations with professionalism.
Mohammed Jarvis
Verified
Highly Recommend
I highly recommend this Course to anyone looking to start a career in hospitality or improve their current skills. It offers essential knowledge and practical skills crucial for success.
Charles Hale
The Hotel Receptionist Training Course offers excellent course content that thoroughly covers all critical areas like customer service, reservation systems, and communication skills.
I found this Course to be highly practical. The hands-on activities and real-world simulations helped me prepare effectively for my role as a hotel receptionist.
The instructors in this Course are true experts in hospitality. Their experience and insights provided a deeper understanding of the industry.
The flexibility of the Training allowed me to study at my own pace, which was ideal for balancing my work and personal life.
This Course is engaging and interactive. The quizzes, assignments, and interactive modules kept me motivated and reinforced my learning.
Completing this Training has opened up new career advancement opportunities for me. I feel more confident and better equipped to excel in my job.
The support system provided by the Course was outstanding. Instructors and support staff were always available to provide guidance and answer questions.
This Training focused on real-world applications, making it easier to apply what I learned directly into my daily work. The case studies were particularly insightful.
The structure and layout of the Course made it easy to navigate and follow. The logical flow of topics helped build a robust understanding step by step.
This Course was comprehensive and detailed. It covered every aspect of the receptionist role, from check-in procedures to handling guest complaints.
it provided valuable customer service training. I now feel more prepared to handle diverse guest needs and challenging situations with professionalism.
I highly recommend this Course to anyone looking to start a career in hospitality or improve their current skills. It offers essential knowledge and practical skills crucial for success.
The Hotel Receptionist will be responsible for creating a pleasant and welcoming atmosphere for both guests and employees. They will greet guests, manage check-ins and check-outs, answer phone calls, and assist with daily hotel operations. The ideal candidate should have previous experience in a front desk role and possess strong organisational skills.
Hotel receptionists typically possess strong communication skills, which are essential for interacting with customers both in person and over the phone. They may need to address issues, discuss hotel rates, book rooms, provide directions, and offer a detailed introduction to what guests can expect during their stay.
Business casual is a common dress code for receptionists in many workplaces. This typically includes clothing such as blouses or collared shirts and dress slacks or skirts that are of appropriate length.
You can start your career as an administrative assistant by taking on temporary positions within an organisation. Once you gain some experience, you can apply for a permanent role as a receptionist when a vacancy arises. In the hotel industry, you might begin in housekeeping and then pursue additional training while working.
Generally, a receptionist's job is not very stressful. However, receptionists may have to deal with angry customers or manage multiple tasks simultaneously. Therefore, receptionists need to remain calm and composed.
The typical salary for Hotel Receptionists is approximately £19,000.
You could advance to positions like shift leader, supervisor, or head receptionist. Additionally, you may explore different areas within the hotel industry, such as sales, human resources, or events and banqueting services. With further qualifications or experience, you might also have the opportunity to move into management roles.
The Hotel Receptionist Course is typically delivered online through our Lead Academy's learning platform, where you can access all the course materials and assignments at your own pace.
Our Hotel Reception Training is accredited by CPD UK, which employers and professional organisations across the globe recognise. Upon completing this course, the chances of getting a job will increase with such qualifications as it will serve an additional merit to your profile.
Yes, you will get the course materials while doing the Online Receptionist Course. The instructor will send the materials as necessary as the lecture videos. However, you must pay a minimal amount for the course materials.
For a CPD-accredited PDF certificate, it will take 24 hours; however, for the hardcopy CPD certificate takes 5-7 business days.
Surely! You can access any Lead Academy course from anywhere in the world at any time.
After successfully purchasing the Hotel Front Desk Certification course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
There's no need to worry if you didn't pass the exam or didn't get the required score. You can always retake the exam with better preparation.
You can browse our website to discover all the available options and find the perfect one for your career advancement. However, If you want to reduce the likelihood of such workplace accidents as well, we recommend you join our Workplace Health & Safety course and gain the necessary skills along with a recognised certificate.
