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Principles of Communication Online Course

Principles of Communication Online Course


Course Fee



discount white 50% OFF

👉 CPD UK Accredited PDF Certificate Included

4 interest-free payments 4 interest-free payments of £5

14 Days Money Back Guarantee
Duration: 75 Minutes
Instant Access
Instant Access
Quality Guarantee

Quality Guarantee

Promising training excellence, satisfaction gurantee

Accredited by

Accredited by

CPD UK & Quality License Scheme

Tutor Support

Tutor Support

Unlimited support via email, till you complete the course

Recognised Certification

Recognised Certification

Accepted by thousands of professional bodies

Start Anytime

Start Anytime

With 1 year access to the course materials

Online Learning

Online Learning

Learn from anywhere, whenever you want

This Course At A Glance

  • Define communication and explain the essential elements of the communication cycle
  • Understand the importance of communication in the social care sector
  • Examine the key qualities needed for effective two-way communication
  • Understand the importance of identifying each service user as a unique person
  • Identify the most common ways you can communicate at work
  • Know how to communicate with service users, families and colleagues
  • Learn how to form both verbal and non-verbal communication
  • Analyse different types of language such as braille, body language, sign language etc
  • Understand the use of telephones, technological aids, text messaging and communication software
  • Identify the main barriers to communication and know how to prepare yourself for communication to overcome specific barriers
  • Learn how to check the comprehension capacity of messages
  • Know how to drive successful outcomes from any interaction with the service user
  • Learn how to deal with open and closed questioning
  • Know where to get help to enhance your communication skills
  • Learn how to maintain the art of confidentiality in communications
  • Understand the importance of service user’s consent in confidentiality

Why Principles of Communication Course right for you?

Effective communication in health and social care settings is critical because it can have a direct or indirect impact on the quality of care delivered, the patient’s overall wellness, and relationships with patients, family members, and coworkers. Good communication is indeed the key to determining the service users’ needs and wishes, providing high-quality care, and cultivating positive connections with service users, visitors, and coworkers.

This Principles of Communication Online Course will enable care workers to have a better knowledge of a service user’s requirements and offer them the assistance they require. This course covers a variety of communication methods, as well as how to detect and eliminate communication barriers and how to ensure that the person you’re interacting with understands what you’re saying. This course will also help you understand how to maintain confidentiality in communications, including how to receive help with communication problems.

Effective communication with patients is not the essential requirement for good communication. If you work in the healthcare field, you’ll need to be able to communicate successfully with your coworkers and peers as well. According to several studies, poor communication skills can lead to healthcare providers ordering the wrong tests, providing the wrong medications, or discharging patients who should have been held overnight. Therefore, understanding how to communicate effectively with both patients and colleagues should be a top concern for everyone working in the healthcare business.

Upon successful completion of this Principles of Communication Online Course, you will be able to develop your awareness of a service user’s requirements and communicate more effectively with patients and coworkers.

Principles of Communication Course Details

CPD Certification Service
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Moreover, many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.


Quality License Scheme Certificate (20% off)
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

  • Reasons People Communicate
  • Ways of Communicating
  • Identifying Communication Barriers
  • Reducing Communication Barriers
  • Checking Understanding
  • Getting Help With Communication Issues
  • Confidentiality

This Principles of Communication Online Course is primarily aimed at Care and Support Workers working in a social care setting, such as:

  • Nurse
  • Healthcare professionals
  • Social care worker
  • Support staff
  • Counsellor

This training is not, however, confined to a single profession or industry. It may also be valuable to a broader audience of people who want to learn more about building effective communication with vulnerable people residing in their families or the society.

  • There are no academic entry requirements for this Principles of Communication Online Course, and it is open to students of all academic backgrounds.
  • However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.

This Principles of Communication Online Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment, the pass mark is 75%.

You should also check out our Communication Mastery Online Training Course to gain advanced skills for effective communication.

Endorsed Certificate from Quality Licence Scheme

Endorsed Certificate
After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.

Certificate of Achievement from Lead Academy

CPD Certificate
After successfully passing the MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. You will get the CPD-accredited PDF certificate free of cost, which is included with the course. There is an additional fee to obtain a printed copy of the CPD-accredited certificate, which is £35.

Success Stories

Course Reviews


CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.

Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards.

For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.

Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment.

Yes, you can pay via instalments at checkout.

Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace.

No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner’s ability to learn new things, diversify their skills, and expand their horizons.

After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

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