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Ultimate Customer Service Training Course Online

Ultimate Customer Service Training Course Online

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Accredited by CPD UK Accredited by CPD UK
Interactive Video Training Interactive Video Training
Lifetime Access Lifetime Access
Duration: 3 Hours Duration: 3 Hours
Recognised Certificate Recognised Certificate
Tutor Support Tutor Support
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This ultimate customer service training course online will help you gain a better understanding of what customer service is and how you can offer the best service to your customers. This comprehensive online course will also learn to enhance customer satisfaction and avoid unhealthy customer service practices. 

This one is the most popular customer service courses online level as it will introduce you to various strategies and techniques to keep your customers happy and help you practice the same. You will also learn to deal with difficult customers by taking this extensive online course. 

By the end of this course, you will understand what customer service is and its benefits for your customers. After taking this career advancement course, you will also be able to enhance your knowledge of customer service and take a step in the direction of becoming a confident customer service executive.

This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Course Highlights
  • Accredited by The CPD UK
  • Accredited by International Practitioners of Holistic Medicine (IPHM)
  • Lifetime Access
  • High-quality e-learning study materials 
  • Learn the most in-demand skills
  • Self-paced, no fixed schedules
  • MCQ Exam and 24/7 Support Included
  • Available to students anywhere in the world
  • No hidden fee
  • Study in a user-friendly, advanced online learning platform
Who is this ultimate customer service training course online for?

This comprehensive ultimate customer service training course online is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service.

Aims and Learning Outcomes of this Ultimate Customer Service Training Course Online

By the end of the course, the learners will:

  • Understand what customer service is.
  • Understand the importance of customer service.
  • Discover the strategies required to serve your customers.
  • Develop customer service skills.
  • Learn to keep your customers satisfied with your service.
  • Know how to make more money through customer retention.
  • Learn to deal with difficult customers. 
  • Learn to avoid unhealthy customer service practices.
Entry Requirements
  • There are no academic entry requirements for this ultimate customer service training course online, and it is open to students of all academic backgrounds. 
  • However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.
Assessment Method 

This ultimate customer service training course online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.

Why you should buy this course from Lead Academy? 
Incredible Support

We persistently make sure that you have an easy and comfortable experience. You can access the following support upon purchasing this course:

  • Customer support: We have active customer support in the form of live chat that you can access and enjoy 24/7.
  • Tutor support: With all of our courses, you’ll receive access to our committed and dedicated tutor support benefit whenever you require it. You can email us with your query and our wide range of experienced and expert tutors will address your concern accordingly
We Are Unbeaten By Price And Quality
  • Quality worth the price: We assure you to provide the best experience in accordance with the value you are paying for the course.
  • Money-back guarantee: If you are not satisfied with the quality of the course, we have a money-back guarantee option. This option is subject to a time limit of 14 days (according to the terms and conditions).
  • Instalment facility: If your course costs above £50, you can also access the instalment option to pay your amount with 3 instalments.

Introduction

WHY Customer Service Is CRITICAL to Your Business

Good Isn’t Good Enough

We Are ALL in the “Helping Field”

Providing “Concierge” Level of Service

The 5 Tenets of TQM

How to Boost Customer Satisfaction

How to Avoid The 10 Deadly Sins of Customer Service!

More Money $$$ – Through Customer Retention

How Much is a Customer Worth? $$$

Do You Understand Your Customer

Dealing With Difficult Customers

“LEAP” Into Customer Service

Exceptional Phone Service

WHY Customers Buy From YOU! $$$

Assessment

Assessment – Ultimate Customer Service Training Course Online

CPD Certification Service

This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.

CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.

Quality Licence Scheme Endorsed

The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.

Endorsed Certificate from Quality Licence Scheme

After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.

Certificate of Achievement from Lead Academy

After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.

CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. 

Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. 

For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.  

Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment.  

Yes, you can pay via instalments at checkout.  

Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. 

No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner’s ability to learn new things, diversify their skills, and expand their horizons.

After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview

This ultimate customer service training course online will help you gain a better understanding of what customer service is and how you can offer the best service to your customers. This comprehensive online course will also learn to enhance customer satisfaction and avoid unhealthy customer service practices. 

This one is the most popular customer service courses online level as it will introduce you to various strategies and techniques to keep your customers happy and help you practice the same. You will also learn to deal with difficult customers by taking this extensive online course. 

By the end of this course, you will understand what customer service is and its benefits for your customers. After taking this career advancement course, you will also be able to enhance your knowledge of customer service and take a step in the direction of becoming a confident customer service executive.

This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.

This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Course Highlights
  • Accredited by The CPD UK
  • Accredited by International Practitioners of Holistic Medicine (IPHM)
  • Lifetime Access
  • High-quality e-learning study materials 
  • Learn the most in-demand skills
  • Self-paced, no fixed schedules
  • MCQ Exam and 24/7 Support Included
  • Available to students anywhere in the world
  • No hidden fee
  • Study in a user-friendly, advanced online learning platform
Who is this ultimate customer service training course online for?

This comprehensive ultimate customer service training course online is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service.

Aims and Learning Outcomes of this Ultimate Customer Service Training Course Online

By the end of the course, the learners will:

  • Understand what customer service is.
  • Understand the importance of customer service.
  • Discover the strategies required to serve your customers.
  • Develop customer service skills.
  • Learn to keep your customers satisfied with your service.
  • Know how to make more money through customer retention.
  • Learn to deal with difficult customers. 
  • Learn to avoid unhealthy customer service practices.
Entry Requirements
  • There are no academic entry requirements for this ultimate customer service training course online, and it is open to students of all academic backgrounds. 
  • However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.
Assessment Method 

This ultimate customer service training course online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.

Why you should buy this course from Lead Academy? 
Incredible Support

We persistently make sure that you have an easy and comfortable experience. You can access the following support upon purchasing this course:

  • Customer support: We have active customer support in the form of live chat that you can access and enjoy 24/7.
  • Tutor support: With all of our courses, you’ll receive access to our committed and dedicated tutor support benefit whenever you require it. You can email us with your query and our wide range of experienced and expert tutors will address your concern accordingly
We Are Unbeaten By Price And Quality
  • Quality worth the price: We assure you to provide the best experience in accordance with the value you are paying for the course.
  • Money-back guarantee: If you are not satisfied with the quality of the course, we have a money-back guarantee option. This option is subject to a time limit of 14 days (according to the terms and conditions).
  • Instalment facility: If your course costs above £50, you can also access the instalment option to pay your amount with 3 instalments.

Recognised Accreditation

CPD Certification Service

This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.

CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.

Quality Licence Scheme Endorsed

The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.

Course Certification

Endorsed Certificate from Quality Licence Scheme

After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.

Certificate of Achievement from Lead Academy

After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.

Learner's Feedback

Frequently Asked Question(FAQ)

CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. 

Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. 

For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.  

Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment.  

Yes, you can pay via instalments at checkout.  

Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. 

No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner’s ability to learn new things, diversify their skills, and expand their horizons.

After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org