Self-Paced Online Learning
Learn on your own accord, wherever you want, whenever you want.
4 Instalment Plan on checkout
You have the option to choose from four easy instalment plans.
14 Days Money Back Guarantee
Hassle-free guarantee on purchase, ensuring quality & your peace of mind.
Self-Paced Online Learning
Learn on your own accord, wherever you want, whenever you want.
3 Installment Plan on checkout
You have the option to choose from four easy instalment plans.
14 Days Money Back Guarantee
Hassle-free guarantee on purchase, ensuring quality & your peace of mind.
£29+VAT
£125
Customer Service Course Online
Course Fee
£29
£125
77% OFF
👉 CPD UK Accredited PDF Certificate Included
4 interest-free payments of £7.25
This customer service course will also help you explore your own experience of being a customer and understand what your customers expect from you. This flexible online course will also explain how to meet and greet your customers and also help you enhance your telephonic skills.
This Course at a Glance
- Accredited by CPD UK
- Flexible learning option
- Tutor support via email
- Join our online courses and certification
- You can Explore Our Own Experiences of Being Customers
- Understand Meet and Great
- Learn about Equality and Diversity
Customer Service Course Overview
This online customer service course is perfect for those who want to kickstart their career as a customer service agent. This course will introduce you to the key concepts of customer service and help you understand all the fundamental aspects of it. This flexible online course will also help you know the hits and tips required to excel as a customer service agent.
Enrol and learn how to deal with customers both on the phone and in person. Dealing with customers is not easy because each person expresses feelings differently. Hence, being a customer care representative requires some skills, including communication and interpersonal skills.
By the end of the Customer Service course, you will strengthen your communication skills, persuasive speaking skills, patience, self-control, empathy and more to become a professional customer service executive.
Customer Service Training Course Details
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Moreover, many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
Overview
- Introductory Video
- Setting the Scene
Lesson Two: Experiencing Customer Care
- Exploring Our Own Experiences of Being Customers
- Exploring Our Own Experiences Part Two
Three: Meet and Great
- Meet and Greet
- Meet and Greet Part Two
Four: Equality and Diversity
- Equality and Diversity
Five: Telephone Skills
- Developing Your Telephone Skills
- Telephone Skills Part Two
- Telephone Skills Part Three
- Telephone Skills Part Four
Six: Hints and Tips
- Hints and Tips for Best Practice
- Hints and Tips Part Two
- Hints and Tips Part Three
- Hints and Tips Part Four
- Hints and Tips Part Five
Seven: Complaints
- Dealing with Complaints
Eight: Conclusion
- Conclusion
This comprehensive online customer service course is ideal for those who aspire to become proficient in the customer service sector. It can also be taken by those who wish to improve their job prospects or strengthen their knowledge in the field.
- There are no academic entry requirements for this customer service training course, and it is open to students of all academic backgrounds.
- However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.
This customer service training course assesses learners through multiple-choice questions (MCQs). Upon successfully completing the modules, learners must answer MCQs to complete the assessment procedure. The MCQs measure how much a learner grasps from each section. The pass mark for the assessment is 60%.
You can also check out our Hotel Receptionist Training Course to learn the key skills and knowledge needed to excel in the dynamic world of hotel hospitality.
Endorsed Certificate from Quality Licence Scheme
After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Besides, it will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.
Certificate of Achievement from Lead Academy
After successfully passing the MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. You will get the CPD-accredited PDF certificate free of cost, which is included with the course. There is an additional fee to obtain a printed copy of the CPD-accredited certificate, which is £35.
Success Stories
Course Reviews
Google Reviews
4.7 Stars | 14 Reviews
Verified
Excellent Introduction to Customer Service
This course provided a solid foundation for anyone new to customer service. The lessons were easy to understand and highly applicable to real-world situations.
Rhys Watkins
Verified
Engaging and Knowledgeable Instructor
The instructor kept the sessions lively and engaging. Their extensive experience in the field brought valuable insights to the course.
Isaac Flynn
Verified
Comprehensive Coverage of Key Skills
I appreciated the comprehensive coverage of essential customer service skills. It was a great refresher and offered new strategies I hadn't considered before.
Kyle Brooks
Verified
Flexible Learning Schedule
The online format was perfect for my hectic schedule, allowing me to learn at my own pace without the pressure of deadlines.
Leo Bartlett
Verified
Boosted My Confidence in Handling Customers
This course boosted my confidence in dealing with customer interactions. The role-playing exercises were particularly helpful.
Connor Saunders
Verified
Great for All Levels of Experience
Whether you're new to the field or have some experience, this course provides valuable insights and practical tips for everyone.
Sebastian Wong
Verified
Interactive and Practical Content
The course content was interactive and practical, making it easy to apply the concepts in my daily work routine.
Matthew Byrne
Verified
Improved My Communication Skills
My communication skills have improved significantly. The course taught me how to handle difficult conversations with ease.
Daniel Sharpe
Verified
Well-Organized and Easy to Follow
The lessons were well-organized and easy to follow, making it simple to absorb the material and implement it effectively.
Jude Patel
Verified
Real-World Application of Techniques
The course offered real-world applications of customer service techniques, which I could immediately use in my current job.
Adam Hutchinson
Verified
Supportive Online Community
The community of learners was supportive and offered valuable feedback, enriching my learning experience.
Harry Bird
Verified
Empowered My Career Prospects
This course empowered me with the skills needed to advance in my career. It was a transformative learning experience.
Spencer Hicks
Verified
Insightful Tips and Tricks for Better Service
The course was packed with insightful tips and tricks that have improved my customer service delivery.
Toby Johnson
Verified
Enhanced My Problem-Solving Abilities
I now feel more equipped to handle challenging customer issues. The problem-solving techniques taught were invaluable.
Jay Dennis
×
Rhys Watkins
This course provided a solid foundation for anyone new to customer service. The lessons were easy to understand and highly applicable to real-world situations.
Isaac Flynn
The instructor kept the sessions lively and engaging. Their extensive experience in the field brought valuable insights to the course.
Kyle Brooks
I appreciated the comprehensive coverage of essential customer service skills. It was a great refresher and offered new strategies I hadn't considered before.
Leo Bartlett
The online format was perfect for my hectic schedule, allowing me to learn at my own pace without the pressure of deadlines.
Connor Saunders
This course boosted my confidence in dealing with customer interactions. The role-playing exercises were particularly helpful.
Sebastian Wong
Whether you're new to the field or have some experience, this course provides valuable insights and practical tips for everyone.
Matthew Byrne
The course content was interactive and practical, making it easy to apply the concepts in my daily work routine.
Daniel Sharpe
My communication skills have improved significantly. The course taught me how to handle difficult conversations with ease.
Jude Patel
The lessons were well-organized and easy to follow, making it simple to absorb the material and implement it effectively.
Adam Hutchinson
The course offered real-world applications of customer service techniques, which I could immediately use in my current job.
Harry Bird
The community of learners was supportive and offered valuable feedback, enriching my learning experience.
Spencer Hicks
This course empowered me with the skills needed to advance in my career. It was a transformative learning experience.
Toby Johnson
The course was packed with insightful tips and tricks that have improved my customer service delivery.
Jay Dennis
I now feel more equipped to handle challenging customer issues. The problem-solving techniques taught were invaluable.
FAQs
It refers to the service that is offered by the company before and after purchasing or engaging in any deals with the customer or clients.
CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.
Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards.
For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.
Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment.
Yes, you can pay via instalments at checkout.
Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace.
No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner’s ability to learn new things, diversify their skills, and expand their horizons.
After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
