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Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Customer Service Course course will set you up with a solid foundation to become a confident customer service and develop more advanced skills.
This comprehensive course is the perfect way to kickstart your career in the field of Customer Service Skills – Video Training Course. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees.
As one of the leading course providers and most renowned e-learning specialists online, we’re dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience.
How Will I Benefit?
- Boost your career in customer service
- Deepen your knowledge and skills in your chosen field just in hours not years!
- Study a course that is easy to follow.
- Save money and time by studying at your convenient time
- Have access to a tutor whenever you are in need
So, what are you thinking about! Start getting the benefits by enrolling today!
Why Choose Lead Academy:
- Lifetime Access
- High-quality e-learning study materials
- Learn the most in-demand skills
- Self-paced, no fixed schedules
- 24/7 customer support through email
- Available to students anywhere in the world
- No hidden fee
- Study in a user-friendly, advanced online learning platform
Who is this course for?
This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service.
- There are no academic entry requirements for this course, and it is open to students of all academic backgrounds.
- As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol.
On successful completion of the course, you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. You/your employer can verify your certificate through our website. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.
This course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry.
|Setting the Scene||00:05:00|
|Lesson Two : Experiencing Customer Care|
|Exploring Our Own Experiences of Being Customers||00:01:00|
|Exploring Our Own Experiences Part Two||00:05:00|
|Lesson Three : Meet And Great|
|Meet and Greet||00:01:00|
|Meet and Greet Part Two||00:01:00|
|Lesson Four : Equality and Diversity|
|Equality and Diversity||00:06:00|
|Lesson Five : Telephone skills|
|Developing Your Telephone Skills||00:01:00|
|Telephone Skills Part Two||00:02:00|
|Telephone Skills Part Three||00:06:00|
|Telephone Skills Part Four||00:01:00|
|Lesson Six: Hints and Tips|
|Hints and Tips for Best Practice||00:02:00|
|Hints and Tips Part Two||00:07:00|
|Hints and Tips Part Three||00:03:00|
|Hints and Tips Part Four||00:02:00|
|Hints and Tips Part Five||00:02:00|
|Lesson Seven : Complaints|
|Dealing with Complaints||00:10:00|
|Lesson Eight : Conclusion|
|Order Your Certificate Now|
|Order Your Certificate Now||00:00:00|
|Get Your Insurance Now|
|Get Your Insurance Now||00:00:00|