Self-Paced Online Learning
Learn on your own accord, wherever you want, whenever you want.
4 Instalment Plan on checkout
You have the option to choose from four easy instalment plans.
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Hassle-free guarantee on purchase, ensuring quality & your peace of mind.
Self-Paced Online Learning
Learn on your own accord, wherever you want, whenever you want.
3 Installment Plan on checkout
You have the option to choose from four easy instalment plans.
14 Days Money Back Guarantee
Hassle-free guarantee on purchase, ensuring quality & your peace of mind.
£29+VAT
£60
Customer Service Course Online Training
Course Fee
£29(Excl. VAT)
£60
52% OFF
👉 CPD UK Accredited PDF Certificate Included
4 interest-free payments of £7.25
This Customer Service course is designed to elevate your customer service skills and provide you with the tools to create exceptional customer experiences. Through this course, you will learn the art of effective communication, active listening, and customers’ problem-solving skills with confidence.
This Course at a Glance
- Accredited by CPD UK
- Learn the fundamentals of customer service.
- Live chat training course
- Recognise the importance of the special meet and greet techniques and learn to perform the same.
- Be able to gain the best experience of what customers can expect from a customer service agent.
- Understand the concept of equality in diversity.
- Learn the telephonic skills required to become a confident customer service agent.
- Learn the tips and hints needed to gain proficiency in customer service.
- Understand how to handle the complaints of the customers.
- Develop the necessary skills to become a professional customer service agent.
Customer Service Course Overview
CPD UK accredits this customer service course online, and employers, professional organisations, and academic institutions globally recognise CPD. Thus, a certificate from the CPD Certification Service creates value for your professional goals and achievements. CPD-certified certificates are accepted by thousands of professional bodies and government regulators in the UK and around the world.
Customer service is the act of meeting the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
Our customer service training will start by making it very clear exactly what we mean by customer service and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills, both verbal and non-verbal, discovering and understanding customer needs and much more.
Customer Service Training Course Details
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.
- About the Course
- What is Customer Service
- The Goals of Great Customer Service
- Discovering and Understanding Customer Needs
- Delivering Maximum Levels of Customer Service
- Making Customers Feel Great From the Start
- Communication Skills
- Non-verbal Communication and Body Language
- Dealing with Customer Complaints
This comprehensive customer service course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service.
This course is felicitous for those, who want to be the best in their jobs.
Whether you are completely new to the field or an aspiring professional, the customer service course will help open doors to a wide range of professions within your chosen field. It will also help you stand out to employers with up-to-date skills that can enhance your CV.
- There are no academic entry requirements for this interior design staging certification course, and it is open to students of all academic backgrounds.
- However, you should have a laptop/desktop/tablet or smartphone and a good internet connection.
This customer service training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. In the assessment pass mark is 60%.
Contact us for more details.
Certificate of Achievement from Lead Academy
After successfully passing the MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. You will get the CPD-accredited PDF certificate free of cost with the course. There is an additional fee to obtain a printed copy of the CPD-accredited certificate, which is £35.
Success Stories
Course Reviews
Google Reviews
5 Stars | 12 Reviews
Verified
Great Start for Customer Service Beginners
As a newcomer to the customer service field, this course was the perfect introduction, providing clear and concise lessons on essential skills.
Tyler Humphries
Verified
Engaging and Insightful Instructor
The instructor was both engaging and insightful, using real-world examples that made the material relatable and easy to understand.
Chelsea Evans
Verified
Practical Scenarios and Role-Playing
I appreciated the practical scenarios and role-playing exercises, which helped me apply what I learned and feel more prepared for real customer interactions.
Riley Davey
Verified
Convenient Online Learning Experience
The online format was convenient and flexible, fitting perfectly into my busy schedule without compromising on the quality of learning.
Bailey McKenzie
Verified
Boosted My Confidence with Customers
This course significantly boosted my confidence in handling customer interactions, providing me with effective communication strategies.
Isabelle Simpson
Verified
Advanced Techniques for Experienced Professionals
Even with prior experience, I found the advanced techniques and tips incredibly useful for enhancing my customer service skills.
Georgina Harris
Verified
Supportive and Interactive Learning Community
The online community was supportive and interactive, offering a space to share experiences and learn collaboratively from others.
Olivia Coleman
Verified
Comprehensive Coverage of Customer Service Essentials
The course covered all essential aspects of customer service comprehensively, equipping me with a well-rounded set of skills.
Lucy Bishop
Verified
Revolutionized My Approach to Customer Care
The course revolutionized my approach, teaching me how to deliver exceptional customer care with empathy and efficiency.
Morgan Barnes
Verified
Enhanced My Problem-Solving Skills
The problem-solving exercises in the course have greatly enhanced my ability to resolve customer issues quickly and effectively.
Nicholas Kirby
Verified
Empowered My Career Advancement
The knowledge and skills gained have empowered my career advancement, opening up new opportunities and roles in customer service.
Zara Roberts
Verified
Valuable Addition to My Professional Skill Set
This course has been a valuable addition to my skill set, improving my overall understanding and application of customer service principles.
Cameron Parry
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Tyler Humphries
As a newcomer to the customer service field, this course was the perfect introduction, providing clear and concise lessons on essential skills.
Chelsea Evans
The instructor was both engaging and insightful, using real-world examples that made the material relatable and easy to understand.
Riley Davey
I appreciated the practical scenarios and role-playing exercises, which helped me apply what I learned and feel more prepared for real customer interactions.
Bailey McKenzie
The online format was convenient and flexible, fitting perfectly into my busy schedule without compromising on the quality of learning.
Isabelle Simpson
This course significantly boosted my confidence in handling customer interactions, providing me with effective communication strategies.
Georgina Harris
Even with prior experience, I found the advanced techniques and tips incredibly useful for enhancing my customer service skills.
Olivia Coleman
The online community was supportive and interactive, offering a space to share experiences and learn collaboratively from others.
Lucy Bishop
The course covered all essential aspects of customer service comprehensively, equipping me with a well-rounded set of skills.
Morgan Barnes
The course revolutionized my approach, teaching me how to deliver exceptional customer care with empathy and efficiency.
Nicholas Kirby
The problem-solving exercises in the course have greatly enhanced my ability to resolve customer issues quickly and effectively.
Zara Roberts
The knowledge and skills gained have empowered my career advancement, opening up new opportunities and roles in customer service.
Cameron Parry
This course has been a valuable addition to my skill set, improving my overall understanding and application of customer service principles.
FAQs
CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.
Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards.
For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.
Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment.
Yes, you can pay via instalments at checkout.
Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace.
No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner’s ability to learn new things, diversify their skills, and expand their horizons.
After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
The customer service training course will discuss what ways and procedures to use that help ensure the best customer service in every possible way.
